Refund policy

Rescission right

You have the right to rescind this contract within fourteen days, without giving reasons.
The rescission period is fourteen days from the date on which you or a third party named by you who is not the carrier took possession of the goods.
To exercise your rescission right, you must inform us (hitschler GmbH & Co.KG, An der Hasenkaule 10, 50354 Hürth, Tel. +49 (0) 221 – 460160, email: by means of a clear declaration (e.g. a letter sent by mail or an email) about your decision to rescind this contract. You can use the attached template rescission form for this purpose, but this is not mandatory.
In order to comply with the rescission period, it is sufficient for you to send the notification about the exercise of the rescission right before the expiry of the rescission period.

Consequences of the rescission

If you rescind this contract, we are obliged to refund to you all of the payments which we have received from you, including the delivery costs (with the exception of the additional costs which arise due to you having chosen a type of delivery other than the standard, cost-effective delivery offered by us), without undue delay and at the latest within fourteen days from the date on which the notification of your rescission of this contract is received by us. If you rescind the contract only partially and if the order value thereby falls below the free-shipping threshold of EUR 49 (Germany) or EUR 99 (Austria), the shipping costs are to be paid by you subsequently.
For this refund, we use the same payment means which you used for the original transaction, unless something different has been expressly agreed upon with you. In no event will you be charged fees due to this refund. We can refuse to effect the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs earlier.

You are obliged to send the goods back to us or to hand them over to us without undue delay and definitely by no later than within fourteen days from the date on which you inform us about the rescission of this contract. The period is deemed to have been complied with if you send the goods before the expiry of the fourteen-day period.

You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if that value loss is attributable to a handling of them which is not necessary to check the quality, properties and functioning of the goods.

Template rescission form

(If you want to rescind the contract, then please fill out this form and send it.)

    To hitschler GmbH & Co. KG, An der Hasenkaule 10, 50354 Hürth, email:
    I/We (*) hereby rescind the contract entered into by me/us (*) concerning the purchase of the following goods.
    Ordered on (*)/received on (*)
    Name of the consumer(s)
    Address of the consumer(s)
    Signature by the consumer(s) (only when communicating rescission on paper)
    Date
(*) Delete whatever is inapplicable