FAQ

Of course, we have something for everyone. In fact, we have quite a lot. You can find all vegan and vegetarian products in the product Categories "Vegan" and "Vegetarian".

Yep, we do. So that you can always find them quickly, we have marked these products with a "gluten-free" symbol on the product packaging and on the individual product pages of our website.

Yes, we are happy to offer you halal certified products as well. So that you can always find them quickly, we have marked these products with a "halal" symbol on the product packaging as well as in our online store.

We can't say that as a blanket statement. We have so many different products that have different best-before dates. You can always find these on the respective product packaging.

In the belly, that's where they feel most at home. Until then, it's best to store our products in a cool, dry place. In addition, you should not leave the packaging open so that the colorful delicacies remain as delicious as on the first day.

Fortunately, in quite a few different places and locations. Right here in our online store you can find our complete range. Just have a look HERE. Outside the online world you can find our products in many supermarkets such as REWE or EDEKA or also in discounters such as Netto or Penny and in drugstores such as Rossmann or Müller. In addition, there are of course our two factory outlets in Hürth and Michelstadt. If you can't find your favorite hitschies item in your supermarket, help us to change this! Simply visit the store manager in the store and tell him that you would like to buy the product in his store.

The Friends Club is a hitschies customer program that you can sign up for in the online store. Members of the Friends Club collect points on their purchases in the online store, which can be converted into shopping credit from a purchase value of €50. Members also receive points for signing up, for their birthday and for recruiting new customers. In the future, there will also be exclusive promotions for Friends Club members.

You can find the registration for the Friends Club in our online store under a pink "Friends Club" button, which is displayed at the bottom left of the desktop or mobile screen. Under the tab "Join now", the following data must be entered here for registration: First name, last name and email address. You must also agree to our terms and conditions, privacy policy and right of withdrawal.

Under the pink "Friends Club" button in the online store you can see your current points balance after your registration. If you have 500 points or more, you can select the amount of points you would like to convert into shopping credit under the "Display" tab and redeem them under the "Redeem" tab. You will then receive your discount code displayed and additionally sent by email and you can redeem it in the shopping cart. By clicking on "Apply Code" the discount code will automatically be added to your shopping cart. Alternatively, you can copy the code and paste it manually into the shopping cart. The code is valid for 6 months after redemption and cannot be combined with other codes in the shopping cart.

Forgot your favorite product or entered the wrong address? That's a shame, but unfortunately we can't make any changes to your order after your order confirmation, neither to the number of products nor to your delivery address. If your package cannot be delivered, it will automatically be sent back to us.

Please also note that once you have received your order confirmation by email, your order can no longer be cancelled.

When we have received your order, you should have received a confirmation email from us. You have not received an email? First of all, check your spam folder. If you don't find anything there either, you can send us a mail to onlineshop@hitschler.de.

When your order has been shipped, we will send you a shipping confirmation with a tracking link that allows you to check the status of your order at any time.

Yes, you also have the possibility to order vouchers for our megaaa online store and give them away. You can find our vouchers by typing in "Voucher" into the search field. When you order a voucher, you will receive an email with a voucher code, the value of which you can redeem when shopping for our delicious delicacies, fashion, petcare or other megaaa items.

You can pay in our online store via Paypal, Klarna, mobile wallets or credit card.